Authorized Service Center
TRReport a Fault

Service request

Report the fault and our technician reviews it online

Six short steps: model, problem, photos, warranty, drop-off and contact. The moment you send, your Servis No and the time of the report are recorded.

Message us on WhatsApp insteadCall +90 507 408 46 56
A gloved hand photographing a scooter's rear brake caliper with a phone
  • Nothing is done without your approval
  • Your Servis No and report time are recorded instantly
  • Visit the workshop or ship from any of the 81 provinces

Step 1 / 6: Which model?

Pick your scooter. If you're not sure, choose "I don't know my model" and we'll identify it from the photos.

Model

Where do I find the model name?

On most models the name is printed on the stem or next to the deck. If the scooter is paired with the Segway-Ninebot app, it also appears on the scooter's info screen. The box and the invoice show it too.

Step 2 / 6: What's wrong?

Pick the symptoms; you can choose more than one. Describing it in your own words works too.

Symptoms

Tire and valve

Brakes

Lights and signals

Battery and charging

Motor, hub and bearings

Throttle, display and error code

Accident, impact or water

The number flashing on the display, e.g. 21 or E21. Look up the error code

When did it start, what triggers it? If you didn't pick a symptom, write at least 10 characters.

Step 3 / 6: Photos and video

The technician does the pre-assessment from these. A short video of the fault (10–20 s) speeds up the diagnosis. This step is optional; you can also send photos on WhatsApp later.

  • The fault itself

    The problem part up close; if there is an error code, a photo of the display.

  • The SN label

    The serial number label on the scooter, sharp enough to read.

  • The whole scooter

    One photo from each side, showing the scooter's overall condition.

    No files added yet.

    Total size0 MB / 8 MB

    One submission can carry 8 MB in total and the upload must finish within 30 seconds (Netlify Forms limit). Up to 5 photos and 1 video. Photos are resized before sending (long edge 1600 px). Videos often exceed the limit: if so, send the video with your Servis No using the WhatsApp button that appears after you submit.

    Step 4 / 6: Warranty details

    These speed up the warranty decision. Leave anything you don't know blank; we'll fill the gaps together.

    Not sure about your warranty? Take the pre-check in a few questions. Warranty Pre-check

    The date on the invoice. The warranty starts on the day the product was delivered to you.

    Photo or PDF; an e-Archive invoice is fine.

    Where did you buy it?

    Letters and digits; type it as it appears on the label.

    Where is the SN?

    The label on the scooter

    The frame carries an SN label with a barcode; its position depends on the model. You can add a photo of it in step 3.

    The Segway-Ninebot app

    If the scooter is paired with the app, the SN appears on the scooter's info screen.

    The two must match. If they don't, this Segway Türkiye condition applies: "The SN inside the vehicle (in the app) does not match the SN on the vehicle." If you're not sure, leave it blank; we check it at the service.

    Step 5 / 6: Drop-off preference

    Our technician reviews the photos and sends the decision first; you bring or ship the scooter after that. You can change your choice later.

    How will the scooter reach us?

    Mail-in service guide

    Step 6 / 6: Contact details

    We'll send the decision and the next steps using these.

    10 digits without the leading 0: 5XX XXX XX XX

    Your personal data

    Your personal data is processed to create and carry out your service request. Form data is stored on Netlify (USA) infrastructure. Details and your rights: Privacy Notice.

    Explicit consent (optional)

    We ask because WhatsApp messages are processed by Meta on servers outside Türkiye. If you don't consent, you get updates by phone, SMS and email, and your request is handled exactly the same way. You can withdraw consent at any time. Explicit Consent Text.

    Optional; unrelated to your service request, and you can unsubscribe free of charge from any message.

    Nothing is done without your approval.