Authorized Service Center

Guide · Safe riding

We don't remove speed limits

Turkish law defines an e-scooter as a vehicle whose speed reaches at most 25 km/h. We don't lift that limit with software or hardware. This page explains why, and sets out the riding rules with their official sources.

The number 25 glowing red on a scooter display in the dark
  • 25 km/h

    Maximum speed in the legal e-scooter definition

    Law No. 2918, Art. 3

  • 15

    Minimum rider age

    Law No. 2918, Art. 37

  • 5,000 TL

    Administrative fine for breaking the riding rules (2026)

    Law No. 2918, Art. 66

Why we don't do it

Changing the software to lift the limit can take a few minutes. The consequences stay with you much longer.

It leaves the legal definition

The law defines an e-scooter as a vehicle whose speed reaches at most 25 km/h. A scooter with the limit removed no longer fits that definition, and its status on the road becomes unclear.

It uses up the safety margin

Braking distance grows with the square of speed. Brakes, tyres, suspension, battery and motor controller are chosen for the speed and load the scooter was designed for; more speed pushes all of them past their design limits.

It puts your warranty at risk

The warranty terms in Segway's user manual exclude modifications to the product and work by unauthorized service providers. Faults on a scooter with modified software may be assessed as out of warranty.

What we do instead

  • We receive your scooter with Segway's software and return it the same way; we don't change factory settings.
  • We help with firmware updates and activation through the official Segway app.
  • If you notice a loss of range or performance, we first check the battery, tyre pressure, brakes and bearings.

E-scooter rules

These rules apply to everyone riding their own scooter, not only to shared scooters.

Where and how to ride

Do

  • Use the cycle path or lane where there is one.
  • Ride with both hands except when signalling.
  • Carry personal items on your back only.

Don't

  • Don't ride on pavements.
  • Keep off motorways, intercity roads and roads with limits above 50 km/h.
  • Don't carry passengers; ride no more than two abreast.
  • Don't hold on to another vehicle to be towed, and no stunts.
  • Don't park where the scooter blocks pedestrians or traffic.

Mandatory equipment

  • Headlight

    A headlight that gives white light and lights the road at least 20 metres ahead.

    Part page
  • Red rear light

    A lamp at the rear that gives red light.

    Part page
  • Red reflector

    A red reflector at the rear.

    Part page
  • Bell or horn

    A bell or horn that can be heard from 30 metres.

If your headlight, rear light or reflector doesn't work or is broken, mention it in your fault report and we will check it.

Helmets: the law does not require private e-scooter riders to wear a helmet. We still recommend a helmet and protective gear.

Fines: riders who break the riding rules in Art. 66 of Law No. 2918 face an administrative fine of 5,000 TL (Law No. 7574, 12 February 2026). The amount may be revalued every year.

Scooter not riding like it used to?

A loss of speed or range can come from the battery, tyres or brakes. Start with an online fault report, and a technician will review it and tell you the next step.