Privacy Notice (KVKK)

1. Data controller

Your personal data is processed by AZZ TEKNOLOJİ VE BİLİŞİM HİZMETLERİ ANONİM ŞİRKETİ (“Azz Teknoloji”) as data controller.

• Address: Cihangir Mah. E-5 Yanyol (Londra Asfaltı) Cad. A Blok No: 291/2S İç Kapı No: 17, 34310 Avcılar/İstanbul
• Tax office: Avcılar · Tax ID (VKN): 1271266434
• Email: [email protected] · Phone: +90 507 408 46 56
• MERSİS no.: 0127126643400001 · Trade registry no.: 1086898 · Registered electronic mail (KEP): […]
• VERBİS registration: […]

2. Personal data we process

We ask for your Turkish ID number only when the law requires it for an invoice. We do not ask for special categories of personal data (health, biometric data and so on).

3. Purposes

• Receiving your service request, creating a Servis No and recording the time of your fault report
• Diagnosing the fault, assessing warranty, preparing a quote and obtaining your approval
• Carrying out the repair, sourcing parts, and handling workshop drop-off or cargo shipment and return
• Issuing the service intake receipt, service slip and invoice; keeping you informed and running the Track page
• Handling in-warranty work with Segway Türkiye
• Answering your questions, requests and complaints; measuring service quality
• Meeting legal obligations (consumer, tax and commercial law) and protecting rights in any dispute
• Running the site securely and preventing misuse
• Only with your permission: sending commercial electronic messages; and, if we add them later, improving the site with analytics cookies you allow in the cookie notice (no analytics tool is in use today)

4. Legal bases

We process your personal data on these legal bases under Article 5 of the Law:

• Entering into or performing a contract (Art. 5/2-c): the service request, diagnosis, repair, cargo and return.
• Legal obligation (Art. 5/2-ç): record-keeping and documentation duties under Consumer Protection Law No. 6502 and the After-Sales Services Regulation; tax law.
• Establishing, exercising or defending a right (Art. 5/2-e): documenting warranty assessments; disputes.
• Legitimate interest (Art. 5/2-f): information security, measuring service quality, necessary cookies.
• Explicit consent (Art. 5/1): only for optional processing; see the Explicit Consent text. Our service never depends on your consent.

5. How we collect it

We collect your data through the forms on the site (online fault report, contact, business enquiry, feedback), WhatsApp, phone, email, in person at the workshop and through cargo paperwork, partly by automated means (cookies, server logs) and partly by non-automated means.

6. Who we share it with in Türkiye

• Segway Türkiye: as far as needed for warranty assessment, parts supply and in-warranty work.
• Cargo companies: your name, phone and address, to ship your scooter and return it. Contracted carrier: […]
• Accountants, legal advisers and auditors: for legal obligations and to protect rights.
• Authorized public bodies: when requested and as far as the law requires.

7. Transfers abroad

Part of our site and our contact channels run on service providers whose servers are outside Türkiye. Your personal data is therefore transferred abroad in these cases:

These transfers are made under Article 9 of the Law as amended by Law No. 7499: with appropriate safeguards such as the standard contracts published by the Personal Data Protection Board and, where these are not in place, on the incidental-transfer grounds in Art. 9/6 (for example, where the transfer is necessary to perform a contract with you). Transfer mechanism and standard-contract notification details: […]

Using WhatsApp and the service assistant is optional. You can reach us by phone or email instead, and report a fault through the form on the site.

8. Retention

• Service records (fault report, service intake receipt, service slip, warranty assessment): at least 3 years under the After-Sales Services Regulation; in a dispute, until it is resolved.
• Invoices and accounting records: for the periods set by tax and commercial law.
• Contact and business enquiry forms: […]
• Service assistant conversations: […]
• Marketing permission: until you withdraw it.
• Cookies: the periods set out in the Cookie Policy.

When the period ends, the data is erased, destroyed or anonymised.

9. Your rights

Under Article 11 of the Law, you may apply to the data controller to:

1. find out whether your personal data is processed,
2. request information about it if it is,
3. find out the purpose of processing and whether it is used for that purpose,
4. know the third parties in Türkiye or abroad to whom it is transferred,
5. ask for it to be corrected if it is incomplete or inaccurate,
6. ask for it to be erased or destroyed under the conditions in Article 7 of the Law,
7. ask for corrections, erasure and destruction to be notified to the third parties it was transferred to,
8. object to an outcome against you that arises from analysis exclusively by automated systems,
9. claim compensation if you suffer damage because of unlawful processing.

10. How to apply

Send your application in writing, with details that let us verify your identity, to Cihangir Mah. E-5 Yanyol (Londra Asfaltı) Cad. A Blok No: 291/2S İç Kapı No: 17, 34310 Avcılar/İstanbul, to our registered electronic mail (KEP) address ([…]), or from the email address registered with us to [email protected]. Applications are concluded within 30 days at the latest and, as a rule, free of charge, in line with the Communiqué on the Procedures and Principles for Applications to the Data Controller (Art. 13 of the Law).

If your application is rejected, you find the answer insufficient, or you receive no answer in time, you may complain to the Personal Data Protection Board (Art. 14 of the Law). The Law: Personal Data Protection Law No. 6698 (in Turkish).