Authorized Service Center
TRReport a Fault

Warranty

Is your Segway under warranty? A six-question pre-check

The rules are clear from the start: faults outside the six situations Segway Türkiye treats as out of warranty are assessed under the warranty during the warranty period, based on the technical inspection. Take the pre-check and add the result to your service request.

Start the pre-checkSegway SN verification
A gloved technician inspecting a scooter part on the bench

Representative image

Warranty pre-check

Six questions, one first assessment

Each question matches one of Segway Türkiye's out-of-warranty scenarios. If you don't know an answer, choose “Not sure”; the pre-check doesn't count that answer against you.

  • Takes about a minute
  • Nothing is stored
  • The result is not binding
  1. Was the product delivered to you less than 2 years ago?
    How do I check?

    Check the date on your invoice or delivery note. If it has had a warranty repair before, the time spent in repair is added too.

    Scenario 1 · Whole vehicleThe warranty runs for at least 2 years from delivery, plus any time spent in repair. We confirm the remaining period from the records.

  2. Do you have the invoice, and does the model on it match your scooter?

    Scenario 3 · Whole vehicleThe invoice identifies the product and the start of the warranty. If it is lost or the details differ, mention it in your service request and we will look into it with you.

  3. Does the serial number (SN) in the Segway app match the SN on the scooter?
    How do I check?

    Compare the SN on your scooter’s info screen in the app with the SN label on the scooter. If you cannot find the label, answer "Not sure" and we will check it at the service.

    Scenario 4 · Whole vehicleDifferent numbers can mean a part was swapped in an earlier unauthorised repair. In that case Segway Türkiye treats the whole vehicle as out of warranty.

  4. Did you buy the product in Türkiye from a Segway Türkiye authorised seller?

    Scenario 5 · Whole vehicleProducts made for sale outside Türkiye fall outside Segway Türkiye’s warranty. If you bought it from a seller in Türkiye, the seller’s legal liability still stands.

  5. Did the fault start after an extraordinary event such as a flood, earthquake, fire or lightning?

    Scenario 2 · Whole vehicleDamage caused by force majeure is one of Segway Türkiye’s out-of-warranty scenarios and applies to the whole vehicle.

  6. Before the fault, did the scooter fall, take a knock, get wet inside or get a puncture?

    Scenario 6 · Per partThis question is only for the pre-check. Human-caused damage is judged part by part: only the affected part may fall outside the warranty. The decision comes after the technical inspection, in a written report.

Your browser needs JavaScript to show the result. You can still read the questions and go straight to a service request.

In / out of warranty

What's covered and what isn't?

Scenarios 1–5 take the whole vehicle out of warranty; scenario 6 only the damaged part. An out-of-warranty decision comes in a written report with the reason.

In Warranty

A warranty repair carries no charge for labour or parts.

  • At least 2 years of warrantyThe warranty starts on the day the product is delivered to you and lasts at least 2 years by law.6502 sayılı TKHK m.56Garanti Belgesi Yönetmeliği
  • Repair time is added to the warrantyWhen your scooter is in for a warranty repair, the time it spends in repair is added to your warranty.Garanti Belgesi Yönetmeliği
  • No shipping charge under warrantyBy law, the customer pays no shipping for products under warranty. The only exception is use contrary to the user manual.Satış Sonrası Hizmetler Yönetmeliği
  • Your online report starts the repair clockFor faults under warranty, the legal maximum repair period starts when you notify the service. An online fault report counts as notification, and the Servis No and timestamp you receive are the record of it.Satış Sonrası Hizmetler Yönetmeliği

Out of Warranty

The six situations Segway Türkiye treats as out of warranty:

Whole vehicleScenarios 1–5 take the whole vehicle out of warranty.

  1. 1Garanti süresi dolmuş.

    The warranty period has expired.

    The warranty starts on the day the product is delivered to you and lasts at least 2 years; time spent in repair is added to it. Once it has run out, repairs are paid, and the quote is sent for your approval after the online pre-inspection.

  2. 2Karşı konulamaz faktörlerin neden olduğu hasar.

    Damage caused by force majeure.

    Damage from events nobody can prevent, such as floods, earthquakes, fire or lightning.

  3. 3Fatura bilgileri gerçek ürünle eşleşmiyor.

    The invoice details do not match the actual product.

    The model or product details on the invoice do not match the scooter we receive. If you cannot find your invoice or the details differ, say so in your service request and we will look into it with you.

  4. 4Araç içindeki (uygulama) SN numarası araç üzerindekiyle eşleşmiyor.

    The SN inside the vehicle (in the app) does not match the SN on the vehicle.

    The serial number shown in the Segway app differs from the label on the scooter. This can happen, for example, when an unauthorised repair has swapped the controller or the battery.

  5. 5Yerel satış için değil.

    Not intended for local sale.

    The product was made for sale outside Türkiye. Segway Türkiye’s warranty does not apply, but if you bought it from a seller in Türkiye, the seller’s legal liability still stands.

Per partScenario 6 applies part by part: only the damaged part is assessed as out of warranty.

  1. 6İnsan kaynaklı hasar (su girişi, dış darbe, delinme vb.).

    Human-caused damage (water ingress, external impact, puncture, etc.).

    Damage that happens in use, such as water ingress, an external impact or a puncture. It is judged part by part: only the damaged part falls outside the warranty. If damage is found, you receive the reason in a written technical report.

Legal framework

What else to know about the warranty

On top of the basics above; all of it comes from Türkiye's Consumer Protection Law No. 6502 and its regulations.

  • The whole product is covered

    Under Segway Türkiye’s warranty policy, the product is covered as a whole, all of its parts included.

    Segway Türkiye garanti ve iade politikası

  • Warranty repairs are free

    A warranty repair carries no charge for labour, replaced parts or anything else.

    Garanti Belgesi Yönetmeliği

  • An out-of-warranty decision comes in writing

    A finding that the fault comes from misuse must be made in a report by the authorised service within the legal maximum repair period, and you receive a copy. You can challenge the report before the Consumer Arbitration Committee or a consumer court.

    Garanti Belgesi Yönetmeliği

  • If a repair does not solve it

    If the fault comes back during the warranty, the legal maximum repair period is exceeded, or a report says the repair is not possible, you can ask for a refund, a price reduction in proportion to the defect, or a replacement.

    Garanti Belgesi Yönetmeliği6502 sayılı TKHK m.56

You have rights in an out-of-warranty repair too

These are legal rights and apply at any authorized service.

  • At least 6 months on replaced partsIn an out-of-warranty repair, the replaced part is guaranteed by law for no less than six months.
  • The same fault within 1 year is freeIf the same fault returns within 1 year of an out-of-warranty repair, no fee of any kind is charged unless it was caused by misuse. This is a legal right.

Where is the serial number (SN)?

The warranty check compares two numbers: the label on the scooter and the SN shown in the Segway app. They should match.

On the scooter

The SN is printed on the barcode label on the scooter. Where the label sits depends on the model; the product diagram in your user manual shows it. Add a clear photo of the label to your service request.

In the Segway app

Connect the scooter to the Segway app and note the SN on the scooter's info screen, or take a screenshot.

You can check your SN and activation date with the Serial Number Verification tool on Segway Türkiye's service portal. If the numbers differ, say so in your service request and we'll look at the scooter's history with you.

Segway Türkiye's service portal

Warranty questions

All questions
How long is the warranty?

Segway Türkiye's warranty runs for 2 years from delivery, which is the legal minimum. If the scooter fails, the time spent on repair is added to the warranty period.

What falls outside the warranty?

Segway Türkiye defines six cases: 1) The warranty period has expired. 2) Damage caused by force majeure. 3) The invoice details do not match the actual product. 4) The SN inside the vehicle (in the app) does not match the SN on the vehicle. 5) Not intended for local sale. 6) Human-caused damage (water ingress, external impact, puncture, etc.). The first five apply to the whole vehicle; the sixth applies only to the damaged parts.

Is the Warranty Pre-check result final?

No. The pre-check gives you an early indication based on your answers and is not binding. The final decision is made after we inspect the scooter.

I was told it was “user error”. What can I do?

User error has to be established in a written report from the authorized service, and you must be given a copy. You can challenge the report before the Consumer Arbitration Committee or a consumer court. Whenever we assess a fault as out of warranty, we explain the cause in writing, with photos.

My scooter is water resistant. Is water damage covered?

An IP rating shows how well the scooter resists water under set conditions; it isn't a waterproof guarantee. Under Segway Türkiye's terms, water ingress is human-caused damage (scenario 6) and puts the affected parts outside the warranty. The manuals rule out hoses and pressure washers. After heavy rain, dry the scooter, don't open it, and have it checked.

I've lost my invoice. Can I still use the warranty?

The warranty check looks at the invoice together with the serial number on the scooter. You can ask the seller to resend your e-Archive invoice. Even if you can't find it, submit the report and we'll work through your case with you.

Do you service scooters bought abroad?

Yes, as a paid repair. Units not sold for the Turkish market are outside Segway Türkiye's warranty (scenario 5), so the repair goes ahead on a quote and with your approval.