Mail-in service
Segway service by cargo, from anywhere in Türkiye
Report the fault online first and let our technician review it. Then print your shipping slip, pack and send the scooter, and track it with your Servis No.
Shipping is free under warranty
By law, the customer pays no shipping for products under warranty. The only exception is use contrary to the user manual. For out-of-warranty work, the shipping terms are set out in writing with your quote.
Process
Mail-in service in seven steps
You report online before shipping anything. That avoids needless shipments, and your fault report is recorded with a timestamp.
Report the fault online
Open a service request with the model, symptoms, photos and video. Your Servis No and the time of the report are recorded instantly.
Open page: Report the fault onlineReview and decision
Our technician reviews the request and tells you the warranty status and the next step. If paid work is needed, you get a quote to approve first.
Open page: Review and decisionPrint the shipping slip
Your shipping slip with the Servis No and a QR code is prepared. Print it and put it inside the package.
Open page: Print the shipping slipPack it
Fold the scooter, switch it off and place it in a strong box with padding. Take photos before you send it.
Hand it in
Take the package to a cargo branch and keep the tracking number.
Track it
See which stage your scooter is at on the Track page with your Servis No.
Open page: Track itRepair and return
After the repair and quality check, the scooter is shipped back to your address.
Packing
How to pack your scooter
Photograph it
Photograph both sides, the SN label and the display, and add them to your service request. They protect both sides if anything is damaged in transit.
Fold and switch off
Switch the scooter off and fold it. Wrap the handlebar and stem in foam or bubble wrap.
Box it
The original box is best. Otherwise use a strong cardboard box and fill the gaps with padding so the scooter cannot move.
Add the slip
Put the shipping slip with your Servis No inside the box, tape it shut and keep the tracking number.
Put in the box
- The scooter, folded and switched off
- The shipping slip with your Servis No
- The charger, if the fault is about charging (say so on the form)
Leave out
- The charger, if the fault isn't about charging
- Phone holders, bags, locks and other accessories
- A swollen, leaking or damaged battery: call us first
Uploading a copy of the invoice to your service request is enough; you don't need to send a paper copy.
Battery safety
Don't ship, charge or open a battery that is swollen, leaking, getting hot or has taken a hit.
- Switch the scooter off and unplug the charger.
- Keep it in an open, dry area away from anything flammable.
- Call or WhatsApp us first so we can agree on a safe way forward.
The carrier sets the rules for transporting products with lithium batteries. Follow the instructions you receive with your shipping slip before sending.
In Istanbul?
You can also bring the scooter to our workshop in Avcılar. If you report online before you come, our technician sees the fault in advance.
Cihangir Mah. E-5 Yanyol (Londra Asfaltı) Cad. A Blok No: 291/2S İç Kapı No: 17, 34310 Avcılar/İstanbul
Workshop detailsMail-in service questions
All questionsWho pays for cargo on an in-warranty repair?
During the warranty period, transport and cargo costs can't be charged to the consumer; the only exception is use contrary to the user manual. For out-of-warranty work, the cargo terms are set out in writing with your quote.
How do I send my scooter by cargo?
Start with an online service request. After the pre-assessment, your shipping slip with the Servis No and a QR code is ready. Print it, put it in the package, hand the scooter in at a cargo branch and keep the tracking number.
How should I pack the scooter?
The original box is best. Otherwise use a strong cardboard box with padding and protect the handlebar and stem. Fold the scooter and switch it off. Before shipping, photograph both sides, the serial-number label and the display, and add them to your request; they protect both sides if anything is damaged in transit.
Should I send the charger too?
If the fault isn't about charging, leave out the charger and accessories such as phone holders, bags and locks. If it is a charging problem, say so on the form and include the charger.
Can I ship a scooter with a swollen or damaged battery?
No. Don't ship, charge or open a battery that is swollen, leaking or has taken a hit. Keep the scooter in an open area away from anything flammable, and call or WhatsApp us first so we can agree on a safe way forward.