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D Series

Segway D18 / D28 / D38 service and repair

Covers the D18W, D28J, D18E-U, D28E-U and D38E-U. With 10-inch pneumatic tires, tire and valve checks are part of routine service.

Report a fault for this modelSegway product page
Segway Ninebot KickScooter D Series, Segway product image

Specs that matter for service

Tyres
10-inch pneumatic
Tyre type
Pneumatic
Brakes
Electronic brake + disc brake
Range (approx.)
18–38 km
Weight (approx.)
14.8–17.3 kg
Models covered
D18W, D28J, D18E-U, D28E-U, D38E-U
Factory top speed
19–30 km/hIn Türkiye e-scooters may be ridden at no more than 25 km/h. About the speed limit

Values come from Segway Türkiye's product page; range and weight are approximate.

Error codes

This model's error-code table isn't verified yet. Just put the code from the display in your service request.

Service work for the Segway D18 / D28 / D38

The parts that stand out for this model's tyres and brakes. Each part page lists symptoms and a warranty note.

Where is the serial number (SN)?

The warranty check compares two numbers: the label on the scooter and the SN shown in the Segway app. They should match.

On the scooter

The SN is printed on the barcode label on the scooter. Where the label sits depends on the model; the product diagram in your user manual shows it. Add a clear photo of the label to your service request.

In the Segway app

Connect the scooter to the Segway app and note the SN on the scooter's info screen, or take a screenshot.

You can check your SN and activation date with the Serial Number Verification tool on Segway Türkiye's service portal. If the numbers differ, say so in your service request and we'll look at the scooter's history with you.

Segway Türkiye's service portal

Anything else about this model?

0/500

Answers are AI-generated from the service information on this site and are for information only; they are not a warranty decision. The final assessment follows a technician’s inspection.