Authorized Service Center
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Repair tracking

Where is your scooter right now?

Enter your Servis No and the last 4 digits of your phone number. See every stage with its time, the technician notes and the cargo details.

A repaired scooter next to a sealed cargo box, ready to go back

Example: AZZ-2026-000123

The mobile number on the service record

Servis No

AZZ-2026-000123

Model
Segway Ninebot Max G3
SN (last 4)
…7K41
Customer
Elif K. · Ankara (Çankaya)
Drop-off
By cargo
Fault reported

Current stage

Repair

The repair is done with original Segway parts, and every replaced part is logged.

Estimated ready

29 September 2026

Updated if parts or the inspection change the plan.

Service stages

  1. Fault report (Completed)

    · You

    Online fault report received: 3 photos, 1 video and the invoice.

  2. Pre-assessment (Completed)

    · Azz service

    Video reviewed: rear brake rubbing and a long stopping distance are visible.

  3. Warranty decision (Completed)

    · Azz service

    Preliminary assessment: in warranty. The final decision follows the inspection.

  4. Drop-off method (Completed)

    · You

    Cargo selected; the shipping slip was created.

  5. In transit (Completed)

    · Carrier

    Scooter handed in at the Ankara Çankaya branch.

  6. At the workshop (Completed)

    · Azz service

    Scooter arrived at the workshop. Package undamaged; no accessories.

  7. Inspection (Completed)

    · Azz service

    Uneven rear pad wear and a slack brake cable. In-warranty decision confirmed.

  8. Repair (Current stage)

    · Azz service

    Rear brake pad replacement and brake cable adjustment started.

  9. Quality check (Upcoming)

    Brakes, lights, signals and a ride test are checked, along with the firmware status.

  10. Return shipping (Upcoming)

    Your scooter has been packed and shipped to your address. You receive the tracking number.

  11. Delivered (Upcoming)

    Your scooter is back with you. A service slip listing the work done is sent to you digitally.

  12. Feedback (Upcoming)

    You rate your service experience in a few questions.

Technician notes

  1. 28 September 2026 at 09:35 · Service technician

    Fitting an original pad, aligning the caliper and checking its torque, re-adjusting the brake cable. A brake and ride test follows.

  2. 25 September 2026 at 14:20 · Service technician

    The rear pad is clearly worn more on one edge; the disc surface is sound with no scoring. Brake cable tension is low and the lever has too much play. Front brake and lights are normal.

  3. 21 September 2026 at 14:32 · Service technician

    In the video the rear disc rubs as the wheel turns. No error code. The invoice and the SN in the app match the label on the scooter.

Documents

Received with the scooter: Scooter only (no charger sent)

Cargo tracking

You → Workshop · Contracted carrier

DEMO-7304519826

Ankara, Çankaya branch → Azz Teknoloji, Avcılar/Istanbul

Handed in: 23 September 2026 at 17:40

Delivered: 25 September 2026 at 09:50

In warranty: no charge to the customer

Track on the carrier's site (demo)

Any questions?

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Servis No

AZZ-2026-000124

Model
Segway Ninebot F3 Pro
SN (last 4)
…2D90
Customer
Burak T. · Istanbul (Beylikdüzü)
Drop-off
Walk-in
Fault reported

Current stage

Warranty decision

You get the in-warranty or out-of-warranty assessment and the next step. For out-of-warranty work you receive a quote; nothing is done without your approval.

Service stages

  1. Fault report (Completed)

    · You

    Online fault report received: 4 photos, 1 video and the invoice.

  2. Pre-assessment (Completed)

    · Azz service

    Photos and video reviewed; moisture is visible inside the display.

  3. Warranty decision (Current stage)

    · Azz service

    Preliminary assessment: water ingress; affected parts out of warranty (scenario 6).

  4. Drop-off method (Upcoming)

    You choose to bring the scooter to the Avcılar workshop or send it by cargo. For cargo, a shipping slip with the Servis No and a QR code is prepared.

  5. At the workshop (Upcoming)

    Your scooter has arrived at our workshop. The accessories received and the scooter's visible condition are recorded.

  6. Inspection (Upcoming)

    The technician tests the scooter, confirms the fault and records the findings with photos.

  7. Repair (Upcoming)

    The repair is done with original Segway parts, and every replaced part is logged.

  8. Quality check (Upcoming)

    Brakes, lights, signals and a ride test are checked, along with the firmware status.

  9. Delivered (Upcoming)

    Your scooter is back with you. A service slip listing the work done is sent to you digitally.

  10. Feedback (Upcoming)

    You rate your service experience in a few questions.

Technician notes

  1. 28 September 2026 at 12:45 · Service technician

    The customer was told not to charge or switch on the scooter and to keep it somewhere dry. Battery and controller will be checked separately at inspection; parts the water didn't reach will be assessed under warranty.

  2. 28 September 2026 at 10:20 · Service technician

    Condensation under the display glass and water marks at the handlebar connector. The customer says the scooter was washed with a hose; the manual rules out hoses and pressure washers. Invoice and SN match.

Documents

Received with the scooter: To be recorded at drop-off

Cargo tracking

Walk-in selected; no cargo record.

Any questions?

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