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Technician's decision

Your service decision

Our technician has reviewed your photos and video. Here you see the warranty decision with its reason and the next step.

A technician's desk at the workshop with scooter photos on screen and brake parts

Representative image

Servis No

AZZ-2026-000123

Model
Segway Ninebot Max G3
SN (last 4)
…7K41
Customer
Elif K. · Ankara (Çankaya)
Drop-off
By cargo
Fault reported

Warranty decision

ConfirmedDecided:

Covered by warranty

Uneven wear on the rear brake pad and a slack brake cable were found. The fault is not caused by use, so the repair is covered by the warranty.

Confirmed at inspection: 25 September 2026 at 14:20

To be repaired under warranty

Recommended repair

Under warranty; you are not charged for labour, parts or cargo.

Next step

After the repair and quality check, the scooter is shipped back to your address with no cargo charge.

Evidence photos and documents

  • Rear brake caliper

    Customer · 21 Sept, 10:14

  • Brake test video (18 s)

    Customer · 21 Sept, 10:14

  • Invoice (e-Archive)

    Customer · 21 Sept, 10:14

  • Removed pad: uneven wear

    Technician · 25 Sept, 14:20

  • Serial number label

    Technician · 25 Sept, 14:20

Fitting an original pad, aligning the caliper and checking its torque, re-adjusting the brake cable. A brake and ride test follows.

Technician's note · Service technician

How will the scooter reach us?

If the decision works for you, choose the drop-off. You can change it by messaging us on WhatsApp.

I'll bring it to the workshop

Cihangir Mah. E-5 Yanyol (Londra Asfaltı) Cad. A Blok No: 291/2S İç Kapı No: 17, 34310 Avcılar/İstanbul

Monday–Saturday 09:00–19:00

Just give your Servis No when you arrive. The condition of the scooter and any accessories are recorded at drop-off.

Get directionsWorkshop details
Your choice

I'll ship it by cargo

From all 81 provinces

In-warranty cargo is free of charge.

Print the shipping slip with your Servis No and QR code and put it in the box; the packing list is on the slip.

Prepare the shipping slip

Questions about the decision?

Ask on WhatsAppTrack Repair

Servis No

AZZ-2026-000124

Model
Segway Ninebot F3 Pro
SN (last 4)
…2D90
Customer
Burak T. · Istanbul (Beylikdüzü)
Drop-off
Walk-in
Fault reported

Warranty decision

Preliminary assessmentDecided:

Out of warranty

Segway Türkiye out-of-warranty case 6 · Per part

Human-caused damage (water ingress, external impact, puncture, etc.)

Scenario 6 applies part by part: only the damaged part is assessed as out of warranty.

The photos show moisture under the display glass and water marks at the handlebar connector. Under Segway Türkiye's warranty terms, water ingress counts as human-caused damage (scenario 6) and applies only to the parts the water reached. Parts it didn't reach stay under warranty.

The final decision follows the workshop inspection.

Recommended repair

The quote is sent for your approval; nothing is done without it.

Quote in preparation. The quote is prepared once the inspection shows which parts the water reached.

For any fault assessed as out of warranty you receive a written technical report explaining the cause. You can challenge it before the Consumer Arbitration Committee or a consumer court.

Next step

Bring the scooter to the Avcılar workshop. After the inspection you receive the final decision, a written technical report and a quote; nothing is done without your approval.

Evidence photos and documents

  • Moisture under the display glass

    Customer · 26 Sept, 11:02

  • Water marks at the handlebar connector

    Customer · 26 Sept, 11:02

  • Display flickering at start-up (12 s)

    Customer · 26 Sept, 11:02

  • Serial number label

    Customer · 26 Sept, 11:02

  • Invoice (e-Archive)

    Customer · 26 Sept, 11:02

The customer was told not to charge or switch on the scooter and to keep it somewhere dry. Battery and controller will be checked separately at inspection; parts the water didn't reach will be assessed under warranty.

Technician's note · Service technician

How will the scooter reach us?

If the decision works for you, choose the drop-off. You can change it by messaging us on WhatsApp.

Your choice

I'll bring it to the workshop

Cihangir Mah. E-5 Yanyol (Londra Asfaltı) Cad. A Blok No: 291/2S İç Kapı No: 17, 34310 Avcılar/İstanbul

Monday–Saturday 09:00–19:00

Just give your Servis No when you arrive. The condition of the scooter and any accessories are recorded at drop-off.

Get directionsWorkshop details

I'll ship it by cargo

From all 81 provinces

Print the shipping slip with your Servis No and QR code and put it in the box; the packing list is on the slip.

Prepare the shipping slip

Questions about the decision?

Ask on WhatsAppTrack Repair