Segway error code 18: Motor Hall sensor fault

What does this code mean?

No signal from the position sensors in the hub motor. The motor-to-controller connection is checked first; if the fault stays, the motor is replaced.

Which models show it?

Models that show two-digit codes, such as Max G30 / Max G2, the E series (E2, E2 Pro), the F2 series and the ZT3 Pro

Safe checks you can do yourself

1. Switch the scooter off, wait 10 seconds and switch it on again; if the code stays, note it down.
2. Don't open the deck, battery or controller, and don't unplug cables yourself.

If the code stays after these checks, stop using the scooter and open a service request.